What is this service?

On Arrival: you will be met at the air-bridge; escorted to and through quarantine, visa on arrival, security and immigration, escorted through customs checks, helped with your customs-cleared bags and taken to your driver, car desk or hotel rep (on reaching which is the end of the arrival service).

Do you need any other information?

Normally we will have enough information form the booking form. It is very helpful for coordination to have passenger’s or driver’s mobile cell number.

Does the service include being “fast-tracked” through immigration?

Maybe: sometimes we are able to negotiate special clearance with the duty immigration officer for passengers who have small children, who are elderly or infirm, or whose presence in the immigration line could cause a commotion (eg a well known celebrity). But usually we are not able to guarantee a special route through immigration, however our staff will use their knowledge and local contacts to make it as fast and easy as possible on the day.

Can all terminals be served?

We can meet and assist you in all International terminals at the airport.

We can meet and assist you in the Domestic terminals at the airport.

Is there an overnight surcharge?

No: there are no extra charges for late night service

Is there “short notice booking” surcharge?

No. We accept late orders and we do not charge extra. An order that is received under 48 hours before service time will be accepted and processed, and we will do our very best to arrange and confirm the requested service. Occasionally it might not be possible to find a greeter in time, in which case an immediate and full refund will be made.